Calling leads
Your team can call a lead from Lynqu, in the web app on a computer or in the Lynqu app on iPhone and Android. The call runs over the internet, uses your microphone, and lands on the lead’s timeline when it ends.
Calling is available to Business and Enterprise organizations. Calling from the apps needs app version 1.2.0 or later.
Calling credits
Section titled “Calling credits”Calls are paid with calling credits. An admin buys them on Billing → Add-ons, under Calling credits:
| Pack | Price |
|---|---|
| 100 credits | $19 |
| 500 credits | $79 |
| 2,000 credits | $199 |
Prices are shown and charged in your local currency at checkout. Credits are one-time packs, not a subscription, and every member’s calls draw on the organization’s balance. See billing.
Placing a call
Section titled “Placing a call”Start a call from any of these:
- the Call button beside the phone number in the lead drawer
- the Call button on the full lead page
- the phone icon on a lead’s tile on the board
If your organization has no calling credits, admins see a locked “Call from browser” that links to Billing. Other members see no calling controls and keep the plain phone link, which calls from their own phone.
Calling from the app
Section titled “Calling from the app”In the Lynqu app, open a lead and tap Call. When your organization has calling credits and you can edit the lead, choose Call [name] from Lynqu to call through Lynqu, or Use my phone to call from your own phone line as before. Otherwise Call opens your phone’s dialer, as it always has. Credits are bought on the web, on Billing; the app does not sell them.
The call opens a full-screen call screen with Mute, Speaker and Hang up, and the same recording questions as the call bar on the web (see recording calls). You can leave the app or lock the phone during a call; the call keeps going, and opening the app brings the call screen back. On Android, a notification shows while you are on a call, with Hang up. A phone call coming in on your line ends the Lynqu call.
The first call from the app asks for microphone access, and verifies your mobile number if you have not done it on the web yet. A number verified on the web works in the app too.
Your first call
Section titled “Your first call”The first time you call, Lynqu asks you to Verify your mobile number:
- Enter your mobile number with the country code.
- Lynqu texts you a code. A landline number gets the code by an automated voice call instead.
- Enter the code. The call starts.
The verified number is the caller ID the lead sees, so if they call back, it rings your phone. A number can be verified by only one Lynqu account; if another account already uses it, you see “This number is already verified by another Lynqu account”. If you typed the wrong number, choose Use another number before you enter the code.
Your browser, or the app, also asks for microphone access. Calling needs it.
During the call
Section titled “During the call”The call bar at the bottom of the screen shows where the call is: Starting the call…, Ringing…, Connecting…, then the call timer. Use Mute / Unmute and Hang up to control it. A warning shows when less than a minute of credit is left.
When the call ends, the bar shows its status, its duration and the credits it used.
What a call costs
Section titled “What a call costs”Credits are charged per started minute of talk time, and only once the lead answers. Unanswered, busy and failed calls cost nothing. At 1 credit a minute, a call of 3 minutes 12 seconds costs 4 credits.
Landlines in most countries cost 1 credit a minute. Mobiles in many countries, and landlines in a few, cost more: from 2 to 10 credits a minute.
A recorded minute costs 1 credit more. Only the minutes after the lead agreed to be recorded count, up to when the recording stops. A call whose recording you stop or decline costs the normal rate from then on.
| Country | Landline | Mobile |
|---|---|---|
| Australia | 1 | 3 |
| Austria | 1 | 3 |
| Belgium | 2 | 4 |
| Brazil | 1 | 2 |
| Bulgaria | 2 | 5 |
| Canada | 1 | 1 |
| Croatia | 2 | 3 |
| Czechia | 2 | 3 |
| Denmark | 1 | 2 |
| Estonia | 3 | 3 |
| Finland | 1 | 3 |
| France | 1 | 3 |
| Germany | 1 | 3 |
| Greece | 2 | 3 |
| Hungary | 1 | 2 |
| India | 1 | 1 |
| Ireland | 1 | 3 |
| Israel | 1 | 3 |
| Italy | 1 | 3 |
| Japan | 5 | Cannot be called |
| Latvia | 1 | 2 |
| Lithuania | 1 | 2 |
| Luxembourg | 2 | 5 |
| Mexico | 1 | 2 |
| Netherlands | 1 | 3 |
| New Zealand | 2 | 4 |
| Norway | 2 | 2 |
| Poland | 2 | 3 |
| Portugal | 1 | 3 |
| Romania | 1 | 2 |
| Singapore | 2 | 2 |
| Slovakia | 1 | 2 |
| South Africa | 3 | 3 |
| Spain | 1 | 2 |
| Sweden | 2 | 3 |
| Switzerland | 2 | 10 |
| United Kingdom | 1 | 2 |
| United States | 1 | 1 |
Credits per minute. Countries not in the table cannot be called. Premium-rate, shared-cost and personal numbers are never callable, in any country.
Limits
Section titled “Limits”- One call at a time per person.
- The lead’s phone rings for up to 40 seconds.
- One call lasts at most 2 hours.
- A call ends when the organization’s credits run out. If several people are calling on the same balance at once, the newest call is the one ended.
Recording calls
Section titled “Recording calls”Recording is optional and off by default. An admin turns it on in Settings → Privacy & tracking → Call recording with Record calls.
When recording is on:
- Before you are connected, the lead hears a short notice in their language. It names your organization, says the call will be recorded (and transcribed, when your plan transcribes recordings) to keep a record of the conversation, and asks whether they agree.
- Nothing is recorded yet. Once you are connected, the call bar asks Did the lead agree to be recorded? Choose Yes, record when they said yes, and the recording starts (the lead hears a short beep). Choose No if they did not, and the call carries on unrecorded. If the recording cannot start, the call bar says Not recorded.
- While it records, the call bar shows Recording.
- The recording is saved as a voice note on the lead. It counts toward your organization’s storage.
- On Business + AI and Enterprise, with transcription on, the recording becomes a transcript and a summary on the lead. Follow-ups mentioned on the call become tasks, and details stated on it fill fields that are empty on the lead. A recording never sends emails or meeting times and never carries out spoken instructions, because the lead’s words are on it too. See voice notes.
When a lead does not want to be recorded
Section titled “When a lead does not want to be recorded”The recording notice asks the lead whether they agree. If they say no, or change their mind later:
- Stop the recording. In the call bar, choose No when asked, Stop recording once it records, or Don’t record while the phone is still ringing. Nothing recorded on that call is kept: the part recorded so far is deleted, not saved to the lead. The call carries on unrecorded, and its timeline entry says Not recorded.
- Remember it for next time. Don’t record this lead again is ticked by default when you stop a recording. From then on, every call to that lead is placed without recording or a notice.
You can also set this on the lead itself: under the phone number, Calls with this lead are recorded has a Don’t record button, and a lead who has opted out shows Calls with this lead are not recorded with Allow recording to undo it. Anyone who can edit the lead can change it. When duplicate leads are merged, an opt-out on either one carries over to the lead you keep, and so do their calls.
What a recording keeps, and for how long
Section titled “What a recording keeps, and for how long”With recording on, two more settings appear under Call recording:
- What a recording keeps: Recording and transcript (the default), Transcript only (the audio is deleted once the transcript is ready), or Recording only (never transcribed). Transcripts need an AI plan, so on a plan without AI recordings are kept as audio only and this choice is not shown.
- Delete call recordings: Never (keep until someone deletes them), or after 30 days, 90 days or 1 year. This covers call recordings and their transcripts, including ones saved before you chose it. They are deleted overnight. The call itself (who called, when, talk time, credits) stays on the timeline and in your metrics.
Deleting a recording, or any note, from a lead erases it for good, together with its transcript and audio.
Calls in the timeline and metrics
Section titled “Calls in the timeline and metrics”Every call appears on the lead’s timeline as Phone call, with the talk time (for example “Talked 3m 12s”), the outcome (No answer, Line busy, and so on) and Recorded when it was recorded. Calls also show on the leads calendar, and a call counts as the first response to that lead.
Three metrics are available in dashboards, leaderboards, campaign goals and employee goals:
| Metric | Counts |
|---|---|
| Calls made | Calls that rang the lead’s phone |
| Calls connected | Calls the lead answered |
| Talk time | Minutes on answered calls |
The Meetings & follow-through dashboard template includes all three. See configurable dashboards.
Troubleshooting
Section titled “Troubleshooting”| Message | What to do |
|---|---|
| “Your organization is out of calling credits. An admin can buy more on the Billing page.” | An admin buys a pack on Billing → Add-ons. |
| “This lead has no phone number.” | Add a phone number to the lead. |
| “This phone number is not valid. Add the country code and try again.” | Edit the lead’s number so it starts with the country code. |
| “Calls to this number are not supported.” | Lynqu cannot call this number. See what a call costs for the countries and number types that can be called. |
| “You are already on a call.” | Hang up the current call first. |
| “Allow microphone access in your browser to call.” | Allow the microphone for Lynqu in your browser’s site settings, then try again. |
| “Allow microphone access in Settings to call.” (app) | Open your phone’s Settings, find Lynqu, allow the microphone, then try again. |