Consent and responsible capture

Lynqu gives you tools that capture information about other people: scanning a card or badge, recording a voice note, filling a lead form, enriching a contact.

Getting permission is your job, not the tool’s. You are the one in the room. You know how you met the person, what you said you would do with their details, and whether they would be surprised by any of it. Lynqu cannot know any of that, so it does not try to decide for you.

That is also what our Terms say, so it is worth knowing where the line sits.

The short version

Ask before you capture, never after.
Get an actual yes. A nod, a shrug, or someone carrying on talking is not agreement — particularly for a recording.
Say what you are capturing and roughly what happens to it.
If someone says no, or changes their mind later, delete it.

Scanning a card or badge

This is the easy case. Someone handing you their card is offering you their details, and scanning it instead of typing it is not meaningfully different.

Two things still matter:

Say what happens next if it is not obvious. “I’ll add you to our CRM and send you that pricing note” sets an expectation. “I’ll add you to our newsletter” needs an actual yes.
Marketing email is a separate question. Holding someone’s address because they gave you a card is not the same as permission to send them campaigns. CAN-SPAM, CASL and the ePrivacy rules all still apply, and every commercial message needs a working unsubscribe. Lynqu adds one to follow-ups it sends for you.

Recording a conversation or capturing a voice note

This is the case that needs care, because in a lot of places recording someone without their agreement is not just rude, it is unlawful.

Ask first, out loud, and use the word “record”.

“Before we start — do you mind if I record this so I can write up notes properly afterwards?”

“I’d like to capture a quick voice note after we talk so I don’t lose the detail. Happy for me to do that?”

If you are on a call, “transcribe” or “take notes” is the more natural framing, but the same rule holds: say it, and wait for the answer.

What the person is agreeing to is both the recording and what happens to it — that it gets transcribed and summarised, that Lynqu and the providers we use to do that will process it, and that it is stored against their record until you delete it.

Some specifics worth holding onto:

Where you are changes the rule. Several US states require every party to agree, not just one. Australia varies by state and territory. In the EU and the UK you are dealing with GDPR, and member states differ on top of it. If you are on a call with someone in a different jurisdiction, follow the stricter one.
Sensitive subjects deserve more care. Health, money, legal trouble, anything about someone’s family. If in doubt, take notes by hand.
Do not record conversations with children.
A withdrawal is retroactive. If someone agreed and then changes their mind, delete the note and anything derived from it. That is the whole obligation.

An automatic notice at the start of a call is a decent backstop, but it is not consent. It tells someone what is happening; it does not capture their answer.

Enriching a contact

Enrichment fills in what you are missing about someone — their role, their company, sometimes a work address — from public sources and licensed data providers.

The rule is the same and worth stating plainly: you decide which contacts to enrich, and you are confirming you have a reason to. You met them, or they filled in your form, or they are a named contact at an account you sell to.

Two things Lynqu does regardless of what you ask for:

Objections are honoured. Anyone can ask us to stop, at lynqu.com/privacy/enrichment-opt-out. Once they have, we will not enrich them for you or for anybody else, and we check that list before we go looking.
Nobody unidentifiable gets looked up. If we cannot pin down who a contact is well enough to check them against that list, we do not enrich them at all. You will see the lookup skipped rather than a result.

Personal addresses are not blocked. A gmail.com address is often just how a founder or a sole trader does business, and refusing to enrich it was a product-wide guess that was wrong as often as it was right. It is your call now, which means it is also your responsibility.

When someone says no

Take it well, and act on it:

Stop the capture, or delete what you have taken.
If a note was already transcribed, delete the note — the summary goes with it.
If they want their details out of your pipeline entirely, delete the lead.
If they want out of enrichment across Lynqu, point them at the opt-out link above. That one is theirs to use, not yours.

Nobody has ever lost a deal by being straightforward about this. Plenty have lost one by being caught out.